Everyone talks about how Christmas has changed. How people seem to just get crabbier and less civil as the "Festive Season" goes on. More "Bah-Humbugs" and fewer "Merry Christmases". Well, I am going to go out on a limb here and say it is all in what you want to hold on to, and that includes your sense of humor!
Yesterday, Mike and I experienced opposite ends of the spectrum when it comes to human behavior. We went to Albertson's to do a little grocery shopping. We got in line behind a young woman who was shopping with her mother. She had forgotten her ID so they wouldn't let her buy a bottle of wine. She finished checking out without the wine. Just as she finished her mother came up, cut right in front of us to buy her few items. The young woman then asked her mother to buy the wine for her. When the manager told her they could not do that she got really upset, VERY loud and profane! The whole store could hear her. We felt so sorry for the cashier!
But as we left, all I could think of was something an old friend of ours used to say when he was disgusted..."Some people's children..." and we laughed at how ridiculous that woman made herself look.
At the opposite end of the spectrum, Mike and I are refinancing our home. We ran into a snag that was going to hold up the entire process until next year if we didn't get it cleared up. We went into the Citibank branch on Andrews Hiway and talked to the branch manager, Matthew Zentner. He spent hours with us getting the problem sorted. He then continued to follow up on the matter until the problem was resolved, the paperwork was done, and we were able to close on the refinance yesterday afternoon! And we weren't even refinancing with Citibank!
Matthew just went above and beyond good service...and was endlessly patient with us. THAT is the human spirit we choose to think of during the holidays! Hold on to the little (or big) things that people do for you and others that exemplify the best in all of us, and have a Merry Christmas!
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